Restora-Rug has been one of New York City’s leading organic green carpet, rug and upholstery cleaning companies. Started in 2017 we have steadily increased business through word-of-mouth, and that’s only because of the quality of work we hold ourselves to. With having well over 100 five star reviews we would hope this would be enough to convince you to call us. But just in case, let me explain the process of how we would go about cleaning your carpets, rugs or upholstery.
Unless the situation is unusual there is always a five step process we will follow. First, whatever it is to be cleaned will be documented with pictures and tested for color fastness. Now whether you’re having your carpet, rug or a upholstery cleaned the next few steps will differ. First let’s start with upholstery.
As stated earlier the first step would be documentation, and this one goes for carpets and rugs as well. Secondly a dry vacuum would be performed to get as much dust and debris extracted before any water is applied. Next we will pre-spray any stains and agitate the area. The dwelling of the pre-spray and the agitation will help bring any soil up to the surface, this makes extraction much more effective. After pre-spraying the stains we will perform a deep cleaning. This is the part where all the magic happens and the stains are lifted. As water is shot onto the fibers it is simultaneously extracted leaving behind only a damp surface. Dry time is anywhere from two to four hours but if the upholstered item is heavily soiled it can be up to six. Lastly the fibers will be groomed to help the pile dry in the correct position and any additives such as deodorizer or protector would now be applied. After all is said and done we will have you inspect the area to make sure you are 100% happy.
So that’s the gist of how we clean upholstery but rugs are completely different. Once again we would start with documentation. Now you could either choose to have your rug taken out and cleaned at our facility, or have it cleaned in-house if possible. Sometimes a rug cannot be cleaned in the house due to either how soiled it is or either the material it is made from. In particular, viscose, silk or any rug with a high pile like a wool shag should only be taken out and cleaned for a proper job. Taking the rugs out ensures a complete cleanse front and back. The difference here is the rug will be completely soaked, soaped and scrubbed with our Cimex machine. after this process any soil and dirt will be completely removed and any leftover stains will be worked on post wash. Also if need be the rug will be washed a second time at no cost to you.
If you choose to have your rug cleaned in-house the process is very similar to an upholstery cleaning. Pictures will be taken, a dry vacuum will be done to remove as much soil without water, all stains will be pre-sprayed/agitated and finally the rug will be steam cleaned and groomed. This process is effective given that the rug is in decent condition and is made from the right material.
Last but not least we have carpet cleaning, wall-wall, and we are one of the few chemical free carpet cleaning companies in NYC. All carpet cleaning is done with the steam machine (or Cimex for industrial carpet) and the process again is very similar to upholstery cleaning. So instead of repeating those same steps I will talk about what’s different here. One of the main things you have to look out for when you clean your carpet, especially if it’s an old one, is whether or not the carpet will bubble. This will often happen if the carpet was not properly stretched when originally laid out or if it is just old and worn. A technician will do a walk-through and let you know if this is a likely outcome. If it is, all of the above steps will still be used but the trick here is to use as little water as possible.
As stated earlier we are an organic based cleaning company and use only plant derived cleaners. All of our products are safe and effective. MSDS sheets are available upon request if you would like to know more about the products being used. Please feel free to contact us at anytime in regards to any questions pertaining to carpets, rugs and upholstery. 1(844)-667-6767